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Frequently asked questions

Clear up any doubts you may have about Diabetes Prevent and everything related to the genetic test that will help you to discover if you have a high genetic predisposition to suffering from type 2 diabetes.

Should you be unable to find the answer to your question here, you can write to us here.

How can I download the app?2020-12-07T18:14:23+02:00

You can download the Diabetes Prevent control and accompaniment app from GOOGLE PLAY and iTunes (APPLE STORE) platforms and searching for “Diabetes Prevent”.

Once downloaded, register with your email address (which will be your user name) and a password of your choice. The first time you enter into the application you should also introduce your PERSONAL CODE (which you will receive together with the kit).

You can use it in your smartphone, or your computer or tablet through the web: https://www.diabetesprevent.net/

Where do I find the app?2017-09-12T15:48:52+02:00

The app is available for IOS (iTunes-Apple Store) and Android. You can download it from GOOGLE PLAY and iTunes (APPLE STORE) platforms and searching for “Diabetes Prevent”.

Does the app works on any type of smartphone?2017-09-12T14:35:33+02:00

Yes. The app works on all ANDROID models from 4.2 on and all versions of IOS (iPhone).

How much memory does the app use?2017-09-12T15:21:02+02:00

About 45MB of free memory is required to use the application.

What are the differences between the app and the web versions?2017-09-12T15:13:49+02:00

Basically, the web and the app have the same functionalities. It is the interface what makes the bigger difference. There is also another difference between the app and the web platform regarding the devices to automatically synchronize fitness sessions. Nowadays from the web you can synchronize from Fitbit, Google Fit, Nokia, Runkeeper an Apple Health, meanwhile the mobile app would automatically synchronizes PATIA PEDOMETER, GOOGLE FIT, APPEL HEALTH, FITBIT, NOKIA, RUNKEEPER Y SPC

The web display allows extended options, like the calendar views. All features are similar between the app and the web. So, for “medical history” there are: my profile, treatments, records, QR for emergencies, share, history options. And under “health and wellbeing” there are, my challenges, follow up, intake record, healthy menus, my devices, calendar, tracks and healthy library options.

Is it the web version synchronized with the app?2017-09-12T15:11:25+02:00

Yes, all data is accessible in real time from both versions: the smartphone app and the web platform.

Is my data secure?2017-09-12T15:03:34+02:00

Yes. All user data is protected with security standards. So, the test result is reveal through a secret code. Health data is very sensible and that is why DIABETESprevent app takes it seriously to keep them save and private.

If I change my phone terminal would I lose my health history?2017-09-12T15:02:12+02:00

No. All data is stored in the cloud and is associated to the user record. So, data can be consulted by entering to the platform from any mobile device. The same user can remain active in different terminals at real time.

Does the app work on tablet devices?2020-12-07T18:14:23+02:00

The mobile app only works on smartphones. The app can be used through the web diabetesprevent.net on tablet devices connected to the web, or on computers also connected.

When login an error message appears saying that the app is not connected to the server. Why?2017-09-12T14:53:29+02:00
  • This message may be due to lack of connectivity. Check that the terminal has the data connections enabled or is connected to a WI-FI network.
  • It may also be due an error in the username or password written. Check both fields.
  • The platform needs to have internet connection because data is stored in the cloud and constantly feed from it.
  • If you´ve forget your password you can create a new one.
If I lose my personal code, can I recover it?2017-09-12T14:38:42+02:00

Yes. You can request it to support@patiadiabetes.com emailing from the same email address from which you signed up for the app.

How can I watch the physical activity graphics?2017-09-12T14:34:33+02:00

To watch your physical activity graphics, click on “WALKED STEPS”. Following screen will display you weekly walked steps and also offers the option to watch your monthly graphic.

What devices could connect/synchronized with the app?2017-09-12T14:30:35+02:00